CASA 2023 CONFERENCE PROGRAM
Driving Improvements: Developing an Effective Quality Program & Culture of Quality
Michell George, VP Clinical Quality; SCA Health
Shelley Hargraves, Administrator; University Ambulatory Surgery Center
Janette Lischeske, Sutter Health Surgery Center Division
Dana Martyn, Clinical Director, American Group - West Region; Surgery Partners
Kristi McCarthy, Sr. Director, Quality; Sutter Health Surgery Center Division
As surgery centers embrace more complex procedures, and address a pandemic and the subsequent changes, it is now more critical than ever to have a thriving culture of quality. A successful Quality Assessment and Performance Improvement (QAPI) program values collaboration, transparency, and staff empowerment which leads to a culture that drives positive patient outcomes. This in-depth session will address the key components of a successful QAPI program. We will dive deeper into important metrics, surveillance strategies, and staff engagement. Lastly, this session will build on this information to create reports and communications that are not only mandated but also create vital opportunities for improving patient safety, learning, communication, and overall ASC success. Whether you are seasoned in oversight of QAPI or just beginning, this program will offer key takeaways essential for an effective QAPI program and developing a culture of quality.
Eric Evans; Surgery Partners
A purpose-driven culture is essential for employee engagement and happiness which leads to overall organizational success. Employees want to work for businesses that bring meaning to their everyday lives. As ASCs work to meet the demands of successful operations, sometimes that purpose becomes buried under the daily demands. This session will focus on how ASCs are impacting healthcare for the positive in their communities and how to communicate this and invigorate your staff. Eric Evans, Chief Executive Officer and Director of Surgery Partners, Inc. will utilize his vision as he leads us in this discussion. Eric has over 15 years of experience in a range of operating and strategic roles in healthcare services. He has a passion for outstanding patient outcomes and a strong employee culture. He will walk us through how the synergy of these two coming together can catapult an ASC to not only tremendous operational success but also recognition in their community as leaders working to address healthcare solutions.
Todd Durkin, Motivational Speaker & Author
There is no time like NOW. In today’s day of people feeling more empty, tired, overwhelmed, or even burnt out, there’s never been a better time to gain more hope, health, happiness, optimism, vitality, and vibrance than right NOW.
In the constant perpetual pursuit of increased excellence and fulfillment in ALL areas of life, world-renown coach and one of the top mindset gurus on the planet, Todd Durkin is going to inspire us to refocus, recalibrate, and re-ignite your deepest passion & purpose, and get lit-up from the inside out.
William Prentice, CEO; ASCA
This popular session will discuss recent national and state legislative and regulatory activities. As we move out of the Public Health Emergency, Healthcare will have a continued focus in the legislature at both the federal and state level. CASA Legislative Advocate Bryce Docherty will update attendees on the issues affecting California ASCs and ASCA CEO Bill Prentice will highlight the National perspective.
Jen Coken, International Executive Coach and Stand-Up Strategist
Utilizing her experience as a speaker, comedian, Imposter Syndrome expert, author, and international executive coach, Jen Coken is on a global mission to empower rebellious, purpose-driven CEOs. We all know that change is inevitable. In the past, leaders have learned to adapt to change by learning new skills and implementing new leadership models. Today’s completely unpredictable and rapidly evolving world requires a new kind of leader — one who is multidimensional.
Multidimensional leaders can simultaneously navigate their bottom line, customer needs, and team dynamics. This requires demonstrating authenticity, vulnerability, and empathy while remaining curious about the future and what it will take to continue to succeed. Those who cannot bend will break eventually. This new kind of leadership requires new ways of thinking, being, and acting.
Michael McClain; LCH Advisors
Chris Severn, CEO & CoFounder; Turquoise Health
Federal guidance regarding the Transparency in Coverage Rule and the Consolidated Appropriations Act, 2021, which includes the No Surprises Act, continues to be revised and updated. Learn and take away the latest legislative and regulatory updates.
Brian Fitzgerald, Administrator; Pavilion Surgery Center
Kathryn Perlstrom, Director; Mission Surgery Center
This breakout with provide you with new techniques for conducting a successful interview and finding the right fit for your center and the interviewee.
Jeannine Graves, Administrator; Sutter Fairfield Surgery
SangSang Ma, Pharmacy Manager; Sutter Surgery Center Division
This session will explore various medication management best practices in the Ambulatory Surgery Center setting. Topics include controlled drug handling, strategies to prevent diversion, methods for pharmaceutical cost control and licensing, accreditation and regulation medication requirements.
Tamala Norris, Senior VP & Enterprise Chief Clinical Officer; Surgery Partners
This session will review best practices on how to prevent, what to do when they happen and how to recover.
Grady Cartwright, Director, Supply Chain; Surgery Partners
Susie Masten, Regional Director of Operations - Northern CA; Surgery Partners
Join this discussion on how Case Costing best practices have evolved into a proactive team approach. How does your process stack up? We'll lay out the process 'must-haves,' pitfalls to avoid, and the evolution of responsibilities for many common jobs.
Monica Crellin, Director of Operations, San Diego; SCA Health
John Jiminez, Director of Operations, San Diego; SCA Health
Culture is the key ingredient in the recipe for a successful ASC. A great culture keeps employees motivated and happy, creates excellent patient experiences and keeps physicians engaged. This session will help educate participants on the importance of culture in our ASCs. We will define culture, understand the ways to measure it, steps to improve it, and the consequences of not doing so.
Janet Miller, Clinical Quality Director - TGS; SCA Health
Johnny Russell, Regional Area Administrator - South Valley; Sutter Surgery Center Division
Clinical staffing woes? You are not alone. During this session, you will hear from two of the industry's top leaders on solutions to help find, train and retain high-quality clinical staff.
Paula Russo; AMSURG
I. Naya Kehayes; ECG Management Consultants
Data and metrics play important roles in quality and process improvement. Learn how to present data to physicians to elicit their support for an initiative and turn the resulting insight into targeted action.
Todd Larrabee, President; Employers Guardian
This session will give ASC attendees practical tools to create an Employee Performance Management Program focused on setting standards, training, adoption, monitoring performance, timely accountability and reinforcing quality contributions. Attendees will learn how effective Performance Management Programs ensure equity and control discrimination and retaliation-related litigation risks. ASCS that set higher standards, operate more efficiently and mitigate litigation risks will create a competitive advantage by increasing revenue and reducing costs and turnover while enhancing pt care.
Jeannie Montgomery; USPI
The future of spine in ASCs - during this session, you will learn about advances in technology you will want to implement - whether you are considering starting a spine program or looking to advance your already established spine program.
Stephanie Mcintosh, Director Clinical Quality; SCA Health
As leaders, we build and own the culture of safety in our facilities. This session will provide insight into understanding a culture of safety and away to implement evidence-based tools and strategies to elevate it.
Eric Boon, Market President, USPI – Moderator
Dayle Burton, VP, Operations; Surgery Partners
Kathryn Perlstom, Administrator, Mission Surgery Center
Michael Stuntz, MD, Medical Director - Monterey Peninsula Surgery Center
Although the crashing wave of the pandemic has receded, it has dramatically altered the landscape of ASC operations. As an outcome, ASCs are facing unique challenges regarding anesthesia coverage and staffing shortages. Practices and philosophies have changed regarding clinical considerations for patient safety and safety of the ASC team all while performing more complex procedures and seeing higher acuity patients. The overall impact has created a financial strain on operations. This panel presentation will address these issues and discuss how centers are implementing strategies for success.
Jack Ellis, Manager, Operations; SCA Health
Ambulatory surgery centers represent an opportunity to effectuate change and drive Diversity, Equity, Inclusion, and Belonging (DEIB). A belonging expert and leader at SCA Health, Jack Ellis will share perspectives and insights to help ASC leaders advance the DEIB agenda internally and share ways to position ASCs as vital and meaningful parts of an equitable healthcare system.
Medicare and accreditation surveys are returning to a pre-pandemic pace. More and more accreditation agencies are conducting the majority of Medicare-deemed status surveys. This session will walk through the common areas of citation including what is on the horizon for ASCs. This popular session will review and provide the latest update by ASC accreditation bodies and ASC regulators in California. This session will review the oversight, common questions and whose authority the oversight falls to. This will be an interactive session allowing the audience to ask questions to the panel on common issues, requirements, and accreditation.